ICT

NOCTURNE has decades of experience serving information and communications technology (ICT) and telecommunications clients, providing capabilities such as:

  • Management and quality systems
  • Project management and information management support
  • Modular task-based information (MTBI) systems
  • Training development and support
  • Customer and user information development
  • Technical communications support (including technical writing, technical illustration, and specialized editing).

Clients have included:

  • Bell-family companies, including Nortel, NBTel, Aliant and Bell Northern Research
  • Wireless companies such as Clearnet, Telus and Xplornet
  • Telecom solutions companies such as Genesys Labs and NBTel Global
  • Business solutions providers such as Innovatia, New Business Ventures, Westinghouse and COGNOS
  • Software developers, including Iolo Technologies, NetZeno and Linmor Labs
  • Technology companies such as Nautel, Q1 Labs, and OMGEO (part of Thomson Financial)
  • Enterprise organizations implementing IT solutions, such as British Airways and the Government of Canada Treasury Board Secretariat (TBS)
  • IT training companies such as Global Knowledge.

Supported projects have included:

  • A wide range of telecom infrastructure and technology development projects
  • Management system and standards for digital-switch programming groups
  • Centrex, call-centre and call-distribution system craftsperson and end user documentation
  • Consumer and enterprise software solutions and products
  • Digital video distribution system technical development
  • Financial network modernization
  • Network management and network security systems
  • Municipal service platforms, including fine, tax and utility payment, civic notification, and resource-management systems
  • Content management system platform
  • Broadcast radio transmitter craftsperson documentation and training
  • Tactical radio operations training
  • Cost modelling training and reference information
  • RFP development and vendor selection
  • Forensic instrumentation reference information
  • Telepresence research initiatives
  • Facilities management and requirements management systems.

NOCTURNE can support ICT clients worldwide. Contact us to find out how we can help you make your products and systems better.