Home btn
|
Contact btn
|
About btn
|
Portal btn
|
FAQ btn
|
Clients btn
|
Services btn
|
Products btn
|
Affiliates btn
|
InternetEdit btn
|
Personnel btn
|
Help btn
|
or
Subscribe to
our newsletter
Service options
Nocturne provides a range of service options that let you identify the level of service that you need. Service options let you fine tune your access to services in order to minimize cost and maximize availability.
Common service options include the following:
High Availability
High Availability service ensures that your service requests have the highest priority and that Nocturne will make all its capabilities available to you on demand. High Availability is appropriate if you have a mission-critical requirement for support and cannot afford bottlenecks.
Low Urgency
Low Urgency service gives you access to Nocturne's capabilities at a discount. Nocturne delivers services during periods of downtime on an uncommitted schedule.
Routine
Routine service is suitable for most business situations. Routine service provides commitments to schedules (with 90% compliance) while minimizing cost.
Onsite
Onsite service is available to many Nocturne customers, but is not normally recommended. Depending on your onsite environment and its impact on accessibility to the Nocturne personnel that are placed onsite, costs may be high. Onsite service is justified in situations where you have high security or highly confidential content, where your writing team requires local support or mentoring, or where your authoring systems or products are accessible only within your LAN or lab. Contact us for a quote.
Compare service options
High Availability |
Low Urgency |
Routine |
Onsite |
|
Cost |
Surcharges based on requirements | Discounts | Highly affordable | Surcharges based on onsite configuration |
Priority |
High | Low | Normal | - |
Scheduling |
Customer determines schedules | Nocturne determines schedules | Schedules negotiated | Schedules negotiated |
Reliability |
Highest commitment | No schedule commitments | 90% compliance with scheduled deliverables | 100% compliance with scheduled deliverables |
Suitability |
Mission critical problems, requirements and situations | Opportunities for enhancement | Everyday documentation and communications support | Team mentoring and integration, specialized tools environments, high security content |
To view or print a brochure that outlines our service options and discusses 'modes' of working with Nocturne, click here. (A separate window will open with an Acrobat PDF document.)
