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Technical support services

Nocturne provides technical and tools support for the following: 

• LINUX servers and systems
• Office networks (LANs)
• FrameMaker and FrameMaker templates
• MS Word and Word templates
• Robohelp and Robohelp templates
• Adobe Acrobat

Nocturne offers services on an ad-hoc, on-demand basis, but also provides accounts for regular users or those with specialized requirements.

To view information about setting up and using a support account, click here.

To make a support request without an account, use any of our contact options to contact our helpdesk and make your request. Be prepared with:

1. Details about your requirement or the problem you are experiencing
2. Your tools environment (for example, your version of FrameMaker or Acrobat)
3. Your deadline for resolving your problem or request
4. Any files associated with your request.

Or simply email us and we'll walk you through the process.