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Nocturne's service portal

Welcome to Nocturne's service portal. Use the options below to make requests and access services.

Make a work request

Make a work request:

1. Define your goals and requirements.
   
   
2. Gather together the materials associated with your request.
   
   
3. Identify your timeframe (when the work can start, and when the deliverables need to be completed).
   
   
4. Identify other workers at your company who
   
   
• are permitted to control the work
• are subject matter experts (SME) who can contribute to the work.
  
  
5. Send the request:
   

• by email at support@nocturne.ca
• using the File Upload Form (if you are submitting a document or file)
• by fax at 1-888-783-3382.

 

Check work status

To check the status of your work:

1. Contact us.
   • Call us at 1-888-783-3382, or at one of the direct numbers available on our Contact Page.
   • Email us at support@nocturne.ca.
   • Connect on the Chat pane (when available in the top-left corner of this page).
2. Identify yourself and provide your work code (if one was issued to you).
3. Request the specific status information that you require. (Note: Our helpdesk agent may need to confer with performers and will email or phone you with your status, if it is not available in realtime.)

Issue a Hold or Stop Work order

If you need to put a hold on a request that you have submitted, or wish to cancel it, please contact us using our urgent contact channels (available on our Urgent Contact Page). Once we receive and acknowledge your Hold or Stop Word order, billing for your request stops. You will be responsible only for the portion of the billing associated with effort that has already been performed.

Make a change in your deadline

If your deadline changes, you can request a change in our delivery date or time. If we can accommodate your needs, we will. If we cannot, you will have the option to cancel your work request. (You are responsible only for the portion of billing associated with effort that has already been performed.) If you are requesting a shortened deadline, contact us using our urgent contact channels (available on our Urgent Contact Page). If your deadline has slipped back, contact us using our routine contact channels (available on our Routine Contact Page).

Request a meeting or conference call

If you feel that a meeting or conference call will help with your request, we can usually accommodate your needs. To check our overall availability, visit our Operational Status page (a separate window will open). Then contact us and make a request. We will do everything that we can to satisfy your request, either with an onsite meeting with the primary stakeholders and Nocturne workers, with a hosted teleconference, or with a traditional teleconference.

Request a correction

There are times when a correction may be required to a work product once it has been delivered. In most cases, corrections are handled by Nocturne with the highest priority. Before contacting us, gather the following information:

• The details about the correction that you require.
• The location, in the source materials that you provided, where the correct information is available.
• Your required delivery time for the corrected work product.

Once you have the information, contact us to request the correction. We will respond with a confirmation that we received and understood your request, and that we will meet your required delivery time.

Comment on our services

We welcome your comments and suggestions. Please feel free to email us at support@nocturne.ca.