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Why use documentation support services?

Even if you have an in-house technical writer or documentation team, you may have occassional requirements for support services to help with tools issues, template management, technical illustration, production, or editing. Going outside your company for those services you don't need on a regular basis lets you minimize your costs and allows you to hire more junior staff. It also lets your staff focus on their core competencies and on the key tasks that generate value for your company.

The advantages of using Nocturne for occasional services include the following:

• Ability to meet aggressive deadlines without having to ‘overstaff’
• Lets you hire less experienced staff, and maintain lower training costs, by outsourcing tasks and skill requirements that are not 'core'
• Provides an affordable solution for outsourcing technical illustration and document production
• Enhances document quality by giving the writer access to a technical editor, important in situations where a writer is working alone without access to peer review

Aren't sure what benefits this will bring to your organization? Call us and let us propose solutions that will improve the effectiveness of your documentation team and reduce your costs. Nocturne will provide a no-cost, no-obligation review of your processes to determine how we can help your company develop better documentation, improve customer satisfaction, and reduce overheads.