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Documentation processes and standards

Processes define how documentation is produced and managed, including the management of information flows from content owners through to documentation creation and distribution.

Standards define how documents look, how they are structured, and what they contain. Standards also ensure that documentation content can be re-used or re-tasked efficiently during 'downstream' processes, such as the creation of online help, marketing brochures, knowledgebases or translated content.

The advantages of defined processes and clear standards include the following:

• More reliable planning and costing of documentation work
• Greater consistency and quality in the documentation
• A corporate identity expressed through documentation styles
• Greater ease in authoring and updating documents
• Easier transition to ISO environment, if it is ever required
• Greater integration of the documentation function into other company processes and activities

Nocturne can help you define and apply processes and standards, working with your in-house experts to capture best practices, identifying owner and user requirements (both within your company and among your users and customers), and documenting and optimizing processes related to content creation and management. Nocturne can also provide prescriptive document templates, tools support, technical editing and other services to ensure that your documentation process is effective, efficient and successful.

Nocturne tailors its services to the needs of each client. To find out more about how we can help you implement and manage documentation processes and standards, please give us a call. We'll provide a free, no-obligation assessment of your requirements and offer you an affordable, practical solution.